A screen shot of 1 of the pages, comprising my extensive health records
I can now scroll down, many a time, to view the records from all of my hospitals in full: 2 impatient, 1 care-facility, 1 outpatient hospital in California as well as 1 outpatient hospital in Seattle. I’m told by my caseworker, that this “brevity” & the # of hospitals I attended, is remarkably slight comparatively.
I am so very appreciative of the reality that doctors are now offering 1 portal, from which to access all of my health records. I know, as a result of my redundant calls to technical support, requesting assistance, that my lack of knowledge, as to how to navigate the MyChart platform, is far from unique. Most telling of this reality, is a recoding requesting all patients’ understanding & patience, as EVERYONE is learning this platform anew, that plays each & every time I call & then wait, substantially, until a recoding informs me that a call-back is available. I jump on this opportunity!
Honestly, I can only imagine what an ordeal constantly imputing and organizing information on this new platform, is for healthcare providers.
The helpers of MyChart are clearly outsourced as I’ve redundantly, very unfortunately, connected with the same “assistant” when I call MyChart support. The familiar tone of his voice makes this clear to me (this is an example of my last post’s articulation of how I’ve been immensely observant lifelong) that it’s the same man. This man “assists” so minimally and impatiently -> he gets off the phone before confirming a patient’s success in attaining what it is I (we) called for! His ineptitude very often necessitates a callback to the same help line, to work with another assistant (inevitably, you get whomever you get), in order to finish what it is he & I began.
He’s working with unwell patients!? Clearly to me, this is very likely a horrid example of the pandemic, turned recession’s, results -> people taking whatever job they can find.
I’m aware that his ineptitude is individual, as just a couple days ago, I spoke with another assistant who conversely offered me tremendous, optimizing patience & help! She taught me how to go about conglomerating all of my health records in MyChart on top of answering my question, which initiated my call. Conglomerating my health records, is a simple action, that I heard-tell MyChart could do (hence hospital’s implementation of it). Previous to someone articulating the process of how to do so, I was entirely naive as to how to go about it.
I have heard, from my doctors, that it’s nearly unheard of (I’m hearing allot of that!) that I’m able & interested in navigating my own health records. Predominantly, nearly solely for Critical TBI survivors, that this is the job of their caregivers. When I (pre-TBI) had a health question, which was very rarely, I’d simply call up Mom, as she diligently holds all of my health records. This was sensible, as my only doc. visits then, were my yearly (or every couple years, in reality, as there wasn’t any need) checkup as well as my yearly pap.
wow has my life abruptly changed or what?!
Most catalyzing, My chart enables me to take charge of my own health with recurrent experience and routine calls to the helpline (I’m learning:).